Great experiences. Big value.
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NEW YORK TIMES BESTESTLLER • From the author of The Power of Habit, a fascinating exploration of what makes conversations work and how we can all learn to be super communicators in work and life
“A winning combination of stories, research and advice that can turn the worst communicators you know into some of the best.»—Adam Grant, author of Think Again and Hidden Potential
Enter the jury room as a juror leads a bitterly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit down with a talented surgeon as he unsuccessfully tries to persuade another cancer patient to choose a less risky treatment. In Supercommunicators, Charles Duhigg combines his extensive research and storytelling skills to show how we can all learn to identify and exploit the hidden layers beneath every conversation.
Communication is a superpower, and the best communicators understand that every time we speak, we are actually engaging in one of three conversations: Factual (What is it really about?), emotional (How do we feel?) and social (Who are we?). If you don't know what kind of conversation you're having, it's difficult to connect.
Super communicators know the importance of recognizing - then integrating - all types of conversations and knowing how to hear the complex emotions, subtle negotiations and deep beliefs that govern much of what we say and how we listen.Our experiences, values, emotional lives – and how we see ourselves and others – shape every discussion, from who gets to pick up the kids to how we want to be treated at work. work. In this book, you will discover why some people can make themselves and others hear so clearly.
With a story that takes us from the Big Bang Theory writers' rooms to the couches of top marriage counselors, Duhigg shows readers how to recognize these three conversations and teaches us tips and skills needed to navigate them more successfully. .
Ultimately, it offers a simple but powerful lesson: With the right tools, we can connect with anyone.
